Department of Social Services


Teresa Hodges Isom - Director T Isom
605-8 Pine Street 
Hillsville, VA 24343 
(276) 730-3130

Fax: (276) 730-3135


Our Mission

In collaboration with individuals, families and the community, our mission is to creatively and progressively provide for the administration of programs that encourage and support self-sufficiency; preserve and restore families; and protect the well-being of children, senior citizens and people with special needs, all the while remaining fiscally responsible to our clients, community, and governing bodies.

Carroll County Department of Social Services is a group of well-trained professionals responsible for the administration of services and benefits to the citizens as provided by various federal, state, and local policies and regulations based on the needs and available resources of the individuals and or families within the confines of available funding.

online assistance


The Virginia Department of Social Services provides an online way to receive applications and renewals over the Internet 24 hours a day, 7 days a week!  Applications can be received by the local agency for SNAP(formerly known as Food Stamps), Heating and Cooling Assistance, Medicaid, T.A.N.F. and Child Day Care services using the CommonHelp customer Port which can be accessed with  "CommonHelp" button to the right of this paragraph.

Report Abuse and Neglect

The Carroll County Department of Social Services strives to prevent abuse and neglect of the citizens of Carroll County. Should you suspect abuse or neglect you may report such by calling our office. After hours emergency calls may be placed by calling the Carroll County Sheriffs Office at 911, or 276-728-4146, and ask that an on call child/adult protective services worker contact you or the Virginia Department of Social Services TOLL FREE Child Abuse and Neglect Hotline 1-800-552-7096.


THe Carroll County dept of social services will be closed friday, March 29, 2024 & Monday, April 1, 2024. 

The next meeting of the Carroll County Board of Social Services will be April 16,2024 at 6pm in the conference room of the Department of Social Services.

The Local BOARD of SOCIAL SERVICES of Carroll County holds their REGULAR Board Meetings on the THIRD TUESDAY of each Month unless otherwise posted.  Board Meetings begin at 6:00 p.m. and will be held in the Conference Room of The Department of Social Services. 

In accordance with the Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, political belief, or disability.

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720 (TTY). USDA is an equal opportunity provider and employer. Click the button below to visit the Virginia State DSS website.

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Document Center

The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.

Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by SEQ in Ascending Order within category

More information: Children's Services Act (CSA)6 documents

  • CSA Guide
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  • Carroll County CSA Policy & Procedures
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  • Referral Agencies
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  • FAPT Members
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  • CPMT Members
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